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Connect 21RISK and Textellent to unlock the power of automation

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Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate 21RISK with Textellent - no code necessary. See how you can get setup in minutes.

Select a trigger from 21RISK

A trigger is an event that starts your Zap and runs the workflow. For example, with 21RISK, a trigger could be "New Action."

A trigger is the event that kicks off your automated workflow.

Setup an action from Textellent

An action is what takes place after the automation is triggered. For example, with Textellent, the action could be "Add to DNT."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected 21RISK to Textellent

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your 21RISK to Textellent integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Connect 21RISK and Textellent to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

New Action
Triggers when a new action is created. In 21RISK we also refer to actions and corrective actions, and they are automatically created when a risk-model category is non-compliant in an audit.
Trigger
Polling
Try It
New User
Triggers when a new user (or member as we call them in 21RISK) is created.
Trigger
Polling
Try It
Phone Number Added to DNT
Triggers when a new phone number is added to the Do Not Text (DNT) list.
Trigger
Instant
Try It
Tag Disassociated From Contact
Triggers when a tag is disassociate from a contact.
Trigger
Instant
Try It
Outgoing Message Delivery Status
Triggers when an outgoing message delivery status received by textellent.
Trigger
Instant
Try It
- Partner Client Code
- Phone Numbers
Action
Write
- Source
- External Id
  Required
- Partner Client Code
Action
Write
- Contact First Name
  Required
- Contact Last Name
- Phone Number
  Required
- Home Phone Number
- Work Phone Number
- Alternate Phone Number
- Email
- Office Id
- Tags
- Tag Assignment Date
- Partner Client Code
- Custom Fields
Action
Write
- Partner Client Code
- Contact Id
  Required
Action
Write
- Partner Client Code
- External Id
  Required
- Phone Number
  Required
- Email
Action
Write
- Message Text
  Required
- From Number
  Required
- To Number
  Required
- Media File Ids
- Media File URLs
- Partner Client Code
Action
Write
- Contact First Name
  Required
- Contact Last Name
- Phone Number
  Required
- Home Phone Number
- Work Phone Number
- Alternate Phone Number
- Tags
- Office Id
- Partner Client Code
- Contact Id
  Required
- Custom Fields
Action
Write
- Partner Client Code
- External Id
  Required
- Phone Numbers
Action
Search

New Audit
Triggers when a new audit is created.
Trigger
Polling
Try It
New Contact Created
Triggers when a new contact is created.
Trigger
Instant
Try It
Tag Associated to Contact
Triggers when tag is associated with a contact.
Trigger
Instant
Try It
Incoming Message
Triggers when an Incoming message callback request.
Trigger
Instant
Try It
Phone Number Added to Wrong Number
Triggers when a phone number is added to wrong numbers list.
Trigger
Instant
Try It
- Customer Name
  Required
- Phone Number
  Required
- Tag Name
  Required
- Assignment Date
- Partner Client Code
Action
Write
- Customer First Name
- Customer Last Name
- Customer Email
- Phone Number
  Required
- Start Date Time
- End Date Time
- Service Name
- Time Zone
- Notes
- Status
- Source
- External Id
  Required
- Partner Client Code
- Provider Name
Action
Write
- Tag Name
  Required
- Partner Client Code
- Sign Up Keyword
- Short Code Keyword
- Send Confirmation Text
- Confirmation Text
- Send From
Action
Write
- Partner Client Code
- Tag Id
  Required
Action
Write
- Partner Client Code
- Tag Name
  Required
- Phone Numbers
Action
Write
- Customer First Name
- Customer Last Name
- Customer Email
- Phone Number
  Required
- Start Date Time
- End Date Time
- Service Name
- Notes
- Status
- Time Zone
- External Id
  Required
- Source
- Partner Client Code
- Provider Name
Action
Write
- Tag Name
  Required
- Tag Id
  Required
- Partner Client Code
- Sign Up Keyword
- Short Code Keyword
- Send Confirmation Text
- Confirmation Text
- Send From
Action
Write

About 21RISK

21RISK is risk management, reinvented. Use our web-platform to perform audits, and improve safety.

Related categories

Product Management

About Textellent

Textellent engages and keeps customers through text messaging for marketing, sales as well as customer service.

Related categories

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